Last Updated: September 13, 2026

For Campus Pro Events Conversations accounts purchased online, you may cancel your subscription at any time from the Plan & Minutes menu in your account menu. When you cancel, your plan will stop renewing. You will retain your remaining minutes and your conversation history until the end of the period you have already paid for, whether that period is a month or a year. We do not refund unused minutes.

Prepaid hours are a one-time purchase and there is no subscription to cancel. They are not refunded, and they are not affected by cancelling a subscription. They remain on your account and expire only after 365 days with no use. That clock restarts every time you use them.

If you switch from an annual plan to a monthly plan before your annual period ends, any minutes remaining in your annual allowance are given up at that point. We ask you to confirm this before the change is made.

Sales tax. Payments are handled by Paddle, our merchant of record, who issues your receipt. If you are exempt from sales tax, send your exemption certificate to assist@paddle.com from the email address you purchased with, or request a refund of the tax at paddle.net.

Questions? Contact us at refunds@campusproevents.com.

This policy does not apply to institutional purchases of Campus Pro Events, which are governed by the provisions of the relevant contract. Nothing here limits rights you have under applicable consumer law, or Paddle’s own buyer terms.